Bushfire

• Remove any flammable materials from around your home, including having cleared any gutters. Remove any flammable items from near your home.
• Decide early whether you plan to stay home or decide to evacuate.
  • If you decide to evacuate, lock your home and take the routes recommended by emergency services.
  • If you decide to stay, ensure you already have a fire plan in place with all of the equipment required.
• Turn off gas and electrical mains.
• Ensure your emergency plan and emergency kit are easily accessible.
• Keep up to date by listening to local news and/or emergency service announcements.

• Leaving early is the safest way to protect yourself, your family, and your pets.
• If you choose to stay, refer to your state’s emergency fire services for how to stay safe and plan accordingly. Bushfires are unpredictable and dangerous environments.

• If emergency assistance is required contact your local state fire emergency service.
• In a life-threatening emergency, call 000.
• If you're able to safely return to your home, ensure electricity and gas supplies are switched off before re-entering.
• Check your home and property for any smouldering or burning embers.
• If you have damaged property or items you'll be claiming for, take photos and/or keep a record of model numbers.
• Throw away any food remaining in your refrigerator.
• Stay away from dangerous hazards, such as fallen powerlines and damaged roads.
• Check your state emergency service or local broadcast for updates and additional safety recommendations.

1. Lodge your claim - once you've lodged your claim, we'll organise temporary repairs to help minimise further damage.
   
   
2. Record your lost items – while you clean up and we finalise requirements, if you have any damaged items you’ll be claiming for, please take photos and keep a record of model numbers if possible.
   
   
3. Assess the damage - we'll work with you to assess the extent of damage to your home and prepare a list of repair work required. As repairs commence, if further work is identified the scope will be adjusted accordingly.
   
   
4. Ready for repair -once the list of repairs has been agreed on, our builder will confirm a start date and we’ll keep you informed throughout the repair process.
   
   
5. Return home - if you have been in temporary accommodation, you'll be able to move back into your home once repairs have been completed.

NSW Rural Fire Service

Country Fire Authority (VIC)

Queensland Fire and Emergency Services

South Australia State Emergency Service

Western Australia Department of Fire & Emergency Services

Tasmania State Emergency Service

Help in an Emergency – Department of Human Services

Emergency Relief Services – Department of Social Services