I am a policyholder and need to make a claim
If you purchased insurance through one of our partners, please contact them directly to make a claim.
Australian Seniors
CBA Insurance
Everyday Insurance
Real Insurance
Looking for one of our other partners – visit our Insurance partners page to find out more.
If you’re insured with Hollard Personal Insurance or Hollard Commercial Insurance through a broker, please contact your broker directly to make a claim.
Insurer consultations for impacted towns in Queensland
Hollard will have representatives available for in person meetings with customers who may need assistance with their storm and cyclone related insurance claims.
Tropical Cyclone Jasper
Cairns - Tuesday 26 November 2024
South-East Queensland Christmas and New Year storms
Jimboomba - Tuesday 3 December 2024
Upper Coomera - Wednesday 4 December 2024
Tamborine - Thursday 5 December 2024
Bookings are recommended
To book go to the Insurance Council website
Claims information
Car
insurance claims
We provide our partners with claims assessment and support services including recommended repairers.
To make a car insurance claim, select the brand you purchased your policy through and visit their website.
Australian Seniors
CBA Insurance
Everyday Insurance
Real Insurance
Home
insurance claims
We provide our partners with claims assessment and support services.
To make a home or contents insurance claim, select the brand you purchased your policy through and visit their website.
Australian Seniors
CBA Insurance
Everyday Insurance
Real Insurance
Landlord
insurance claims
We provide our partners with claims assessment and support services.
To make a landlord insurance claim, select the brand you purchased your policy through and visit their website.
Australian Seniors
CBA Insurance
Everyday Insurance
Real Insurance
Support available
Recommended
repairer
Our network of repairers have the capability to provide quality, safe repairs to get you back on the road as soon as possible.
Search for a repairer close to your location with our Repairer search tool
Severe
weather
If you've been impacted by severe weather affecting your home or motor vehicle, we provide information to assist you with staying safe, making a claim, and getting you back up and running as soon as possible.
Customer
support
There are times when some of our customers will go through a difficult situation that makes them more vulnerable. Learn about the extra level of support we offer on our Customer support page
Product
documents
To access product documents including Product Disclosure Statement (PDS) and Target Market Determination (TMD) please visit the partner website you purchased your policy through:
Australian Seniors
CBA Insurance
Everyday Insurance
Real Insurance
If you are a broker
Visit the Hollard Broker Hub to make a claim or for broker claims support.
Policyholder information
Visit Hollard Commercial Insurance for business package, commercial motor or business interruption information for policyholders.
Visit Hollard Personal Insurance for Home, Landlords and Motor information
Our approach to claims
Claims time is the moment of truth. It is also our opportunity to show you the benefit of being underwritten with a product from Hollard.
Shared values
This is the foundation upon which our retail and commercial partner relationships are based. These shared values extend to our approach to claims:
We listen: Through our partner network, we really take the time to understand and listen.
We improve: Continually improving the efficiency of our processes is essential in providing the best outcomes for our customers.
We respond: We work closely with our partners and brokers to ensure swift attention to claims is provided.
We’re fair: We are proud of our claims completion record, and are focused on delivering equitable outcomes for our customers through our partner network.
Financial hardship
Access services
Support services
