Accessibility
Here at Hollard, we are proud to serve a diverse community, and it’s important that we offer every person the right experience for them. We are committed to the continuous improvement of our diversity and inclusion work, and this extends to the experience of our employees, customers, brokers, partners, and the broader community.
There are a number of ways in which we do this across our websites and in the contact methods we offer to our customers and community.
We’re always looking for ways to be more accessible for our customers. If you have any feedback, we’d love to hear it. Please let us know via our contact form or call us on 02 9253 6600.
Interpreters
If you need an interpreter, you’re welcome to have someone you trust interpret for you. During your call, just confirm with us who we’re speaking with and that they will be interpreting for you.
Translating and Interpreting Service (TIS)
If you don’t have someone who can interpret for you, let us know that you would like to use an interpreter, and we will arrange this for you. Our consultants have access to over 150 languages through the Translating and Interpreting Service (tisnational.gov.au).
Contact TIS on 131 450
You will be asked to provide:
- our phone number 02 9253 6600 or,
- our company name, Hollard Insurance Company
National Relay Services
If you are deaf or have a hearing or speech impairment, contact the National Relay Service and provide them with:
- our phone number 02 9253 6600
Accessible ways to contact us
TTY or voice
Call 133 677 then ask for 02 9253 6600
SMS relay
Text 0423 677 767
For more information, visit the National Relay Service
Speak & listen
Call 1300 555 727 then ask for 02 9253 6600
Our website
We've focused on making our website accessible to the greatest number of people possible. To do this, we've worked towards meeting the Web Content Accessibility Guidelines (WCAG), level 2.2 AA.
The Hollard website has been built to be mobile-friendly. Images and text will fit the size of your screen, to make it easier to find the information you need.
If you need to zoom in on the content on our website, you can use the controls within your browser. For example, in Chrome and Edge you can hold the Ctrl key and press the + or – keys to zoom in or out.
If you're having trouble using our website, or have feedback about how we could make it better, please let us know via our website feedback form, or call us on 02 9253 6600.
Our history
Customer support
