Claims support

Need to make a claim?

I am a policyholder and need to make a claim

If you purchased insurance through one of our partners, please contact them directly to make a claim.

Australian Seniors

CBA Insurance

Everyday Insurance

Real Insurance

Looking for one of our other partners – visit our Insurance partners page to find out more. 
  
If you’re insured with Hollard Personal Insurance or Hollard Commercial Insurance through a broker, please contact your broker directly to make a claim. 

Claims information

image car insurance claims

Car
insurance claims

We provide our partners with claims assessment and support services including recommended repairers. 

To make a car insurance claim, select the brand you purchased your policy through and visit their website.
 
Australian Seniors 
CBA Insurance 
Everyday Insurance 
Real Insurance

image home insurance claims

Home
insurance claims

We provide our partners with claims assessment and support services. 
 
To make a home or contents insurance claim, select the brand you purchased your policy through and visit their website. 
 
Australian Seniors 
CBA Insurance 
Everyday Insurance 
Real Insurance 

image landlords claims

Landlord
insurance claims

We provide our partners with claims assessment and support services.

To make a landlord insurance claim, select the brand you purchased your policy through and visit their website.
 
Australian Seniors 
CBA Insurance 
Everyday Insurance 
Real Insurance

Support available

Recommended
repairer

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Our network of repairers have the capability to provide quality, safe repairs to get you back on the road as soon as possible. 
 
Search for a repairer close to your location with our Repairer search tool 

Search for a repairer

Severe
weather

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If you've been impacted by severe weather affecting your home or motor vehicle, we provide information to assist you with staying safe, making a claim, and getting you back up and running as soon as possible. 
 

Severe weather claims

Customer
support

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There are times when some of our customers will go through a difficult situation that makes them more vulnerable. Learn about the extra level of support we offer on our Customer support page 
 

Customer Support

Product
documents

To access product documents including Product Disclosure Statement (PDS) and Target Market Determination (TMD) please visit the partner website you purchased your policy through:

Australian Seniors  
CBA Insurance 
Everyday Insurance 
Real Insurance 

If you are a broker

Visit the Hollard Broker Hub to make a claim or for broker claims support.

Policyholder information

Visit Hollard Commercial Insurance for business package, commercial motor or business interruption information for policyholders.  
 
Visit Hollard Personal Insurance for Home, Landlords and Motor information  

Our approach to claims

Claims time is the moment of truth. It is also our opportunity to show you the benefit of being underwritten with a product from Hollard.  

Shared values  

This is the foundation upon which our retail and commercial partner relationships are based. These shared values extend to our approach to claims:  
   
We listen: Through our partner network, we really take the time to understand and listen.   
   
We improve: Continually improving the efficiency of our processes is essential in providing the best outcomes for our customers.   
   
We respond: We work closely with our partners and brokers to ensure swift attention to claims is provided.  


We’re fair: We are proud of our claims completion record, and are focused on delivering equitable outcomes for our customers through our partner network.    

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