In anticipation of Tropical Cyclone Alfred impacting South-East Queensland and Northern New South Wales, Hollard has increased its support resources to help assist impacted customers.  

Claims Centre staffing has been increased, and home and motor suppliers are being closely managed to provide additional capacity to assist with the expected influx of claims.  

Paige Vincent, Chief Operations Officer at Hollard, said the thoughts of everyone at Hollard will be with those in the impact zones over the coming days.  

“Events such as these can leave a lasting impact that goes beyond the loss of homes or belongings. Our people will be doing their best to support customers as they experience a significantly stressful time, and we will continue to closely manage our resources and suppliers to provide the best possible assistance to customers when they are ready to lodge a claim.” 

“As always, safety must come first, so please follow all emergency advice and make use of the resources from the NSW and QLD Governments, to assist you in the coming days.” 

• Pack your cyclone emergency kit, and review how to best prepare your home and prepare pets for an emergency.  
• Download the Emergency+ app to quickly dial Triple Zero, the SES or Police Assistance Line, with GPS location data from your phone automatically provided to emergency operators.  
• For people in NSW, download the ‘Hazards Near Me’ app for the latest warnings and information for impacted communities.  
• Help ensure your mental wellbeing in a disaster with these tips.  
• For parents, the QLD Government’s ‘Birdie Tree’ videos and resources can help manage young children’s stress and anxiety around severe weather.